=== API call === POST https://denser.ai/api/query Body: {"question": "How many days of paid time off do employees get each year?", "chatbotId": "chatbot_o9ihun9849fcf3tbhigo4", "key": "", "context": [], "prompt": "", "citation": true} (model unset -- tool default) latency: 5.796s === Raw response === status: 200 | passages returned: 10 --- answer (verbatim) --- Full-time employees at Fenwake Instruments Ltd accrue 26 days of annual leave in each complete leave year, which runs from 1 April to 31 March. Part-time employees accrue this leave on a pro rata basis, and leave begins accruing from the first day of employment — it can even be taken during the probation period with the line manager's agreement.[1](upload/google_107814369447848734045/chatbots/ chatbot_o9ihun9849fcf3tbhigo4/MvdlZrB0IJ2I2OMdgJ5O9.pdf PassageID:0) Up to five days of untaken leave can be carried over into the next leave year (and must be used by 30 June), with carry-over beyond that only allowed by a director's written agreement where leave couldn't be taken due to business needs.[1](upload/google_107814369447848734045/chatbots/chatbot_o9ihun9849fcf3tbhigo4/MvdlZr B0IJ2I2OMdgJ5O9.pdf PassageID:0) --- passages (full content, all returned, none trimmed) --- [1] title=A04_employee_handbook score=12.551698 score_rerank=0.9615456461906433 id=3fa3f71b-430b-406d-95b1-8bc0f790931f source=upload/google_107814369447848734045/chatbots/chatbot_o9ihun9849fcf3tbhigo4/MvdlZrB0IJ2I2OMdgJ5O9.pdf Employee Handbook Fenwake Instruments Ltd - all locations 1. Working here This handbook sets out the terms that apply to everyone employed by Fenwake Instruments Ltd, whether based at the Bristol workshop, at the Avonmouth calibration laboratory, or working from a customer site or vessel. It forms part of your contract. Where a term is set out in your written statement of particulars and also here, the written statement governs. 2. Hours of work Standard hours are 37.5 a week, worked between 08:00 and 18:00, Monday to Friday. Workshop staff work a 07:30 start by agreement with the workshop manager. Anyone rostered to the out-of-hours duty engineer rota is paid a standby allowance for each week on the rota, and an hourly rate for any hour actually worked while on standby. 2.1 Time recording Hours are recorded against a job number on the day they are worked. A job number is required for chargeable work, for internal projects and for training. Corrections are made by the line manager rather than by editing a submitted week. 3. Annual leave Full-time employees accrue 26 days of annual leave in each complete leave year, which runs from 1 April to 31 March. Part-time employees accrue pro rata. Leave accrues from the first day of employment and may be taken during the probation period with the line manager's agreement. 3.1 Booking leave Annual leave is requested in the rota system and confirmed by the line manager. Requests are considered in the order they are received. Service operations will decline a request that would leave the duty engineer rota uncovered, and will say so within five working days so that alternative dates can be chosen. 3.2 Carry-over Up to five days of untaken annual leave may be carried into the next leave year, and must be taken by 30 June. Anything beyond five days is carried over only where leave could not be taken because of a business requirement, and only with the written agreement of a director. 3.3 Leave on leaving On termination, accrued and untaken annual leave is paid in the final salary payment. Where more leave has been taken than accrued, the balance is deducted from that payment. [2] title=A04_employee_handbook score=5.077718 score_rerank=0.005316258408129215 id=2256d620-150f-46f6-a064-9f61d602beff source=upload/google_107814369447848734045/chatbots/chatbot_o9ihun9849fcf3tbhigo4/MvdlZrB0IJ2I2OMdgJ5O9.pdf 4. Sickness absence Report sickness to your line manager before 09:00 on the first day, by telephone rather than by message. Absence of seven calendar days or fewer is self-certified on return. Longer absence requires a fit note. Company sick pay is paid at normal salary for the first four weeks of a continuous absence and at half salary for the following four weeks, after which statutory sick pay alone applies. 4.1 Return to work Every absence is followed by a return-to-work conversation with the line manager. The conversation is recorded in one paragraph on the personnel file. Where an absence relates to a condition that affects offshore or diving work, occupational health is consulted before the employee returns to that work. 5. Expenses Expenses are claimed monthly, with receipts, and reimbursed with the following month's salary. Mileage in a private vehicle is paid at the approved rate. Overnight accommodation is booked through the company travel account wherever possible; where it is not, a room is reimbursed at cost within the regional cap published on the intranet. 6. Notice During probation, notice is one week on either side. After probation, notice is one month for most roles and three months for directors and for the head of service operations. The company may pay in lieu of notice. 7. Training and certification Offshore survival and first-aid certification is renewed at company expense before it expires. Time spent in required training counts as working time. Where an employee leaves within twelve months of a discretionary course costing more than two thousand pounds, a proportion is recoverable, as set out in the training agreement signed before the course. 8. Conduct at sea and on customer sites On a vessel, the master's instructions take precedence over any instruction from Fenwake. On a customer site, the site's permit-to-work system governs. An employee who believes work cannot be done safely is expected to stop it, and will be supported for having done so. [3] title=A04_employee_handbook score=5.4633155 score_rerank=0.00012359287939034402 id=85ba8b0e-d8ac-4b17-8c64-dde960768492 source=upload/google_107814369447848734045/chatbots/chatbot_o9ihun9849fcf3tbhigo4/MvdlZrB0IJ2I2OMdgJ5O9.pdf 9. Personal data Personnel records are held for the duration of employment and for six years afterwards. Employees may ask to see their record at any time by writing to the operations director. [4] title=A01_field_service_policy_and_charges_uk score=1.5077981 score_rerank=0.0009296931093558669 id=9c10470b-c8b1-4381-a1ff-b5a031fa913a source=upload/google_107814369447848734045/chatbots/chatbot_o9ihun9849fcf3tbhigo4/ruM2xi4mokcyDojzyRmgA.pdf | Cover level | Attendance target | Spares held | |---|---|---| | Standard | Five working days | Central store only | | Extended | Three working days | Central store only | | Critical | Next working day | Regional depot | [5] title=A01_field_service_policy_and_charges_uk score=0.2478061 score_rerank=0.0002334915625397116 id=e55bb73c-3877-41d2-835e-9ddb60455d11 source=upload/google_107814369447848734045/chatbots/chatbot_o9ihun9849fcf3tbhigo4/ruM2xi4mokcyDojzyRmgA.pdf | Cover level | Weekday callout | Out-of-hours callout | Offshore day rate | |---|---|---|---| | Standard | 216 | 352 | 1,140 | | Extended | 284 | 487 | 1,265 | | Critical | 331 | 615 | 1,408 | [6] title=A01_field_service_policy_and_charges_uk score=0.24256167 score_rerank=6.179604679346085e-05 id=ace3ed75-1034-4d11-9851-5062d3cfc6d0 source=upload/google_107814369447848734045/chatbots/chatbot_o9ihun9849fcf3tbhigo4/ruM2xi4mokcyDojzyRmgA.pdf | Route | When | Detail | |---|---|---| | Service desk | Business hours | service@fenwake- instruments.example | | Service desk telephone | Business hours | +44 117 496 0188 | | Out-of-hours pager | All other times | +44 117 496 0199 | [7] title=A01_field_service_policy_and_charges_uk score=2.6280336 score_rerank=2.6536254154052585e-05 id=44a2dbcd-d3cf-4609-b892-41c513ee3105 source=upload/google_107814369447848734045/chatbots/chatbot_o9ihun9849fcf3tbhigo4/ruM2xi4mokcyDojzyRmgA.pdf | Item | Unit | Charge | |---|---|---| | Anti-fouling guard | each | 74 | | Sacrificial anode set | set of three | 138 | | Cable gland kit | each | 41 | | Deck cable, armoured | per metre | 19 | [8] title=A01_field_service_policy_and_charges_uk score=2.208052 score_rerank=8.344144589500502e-06 id=044e2731-8fc1-4a10-8e3b-773803e0d070 source=upload/google_107814369447848734045/chatbots/chatbot_o9ihun9849fcf3tbhigo4/ruM2xi4mokcyDojzyRmgA.pdf Fenwake internal - service operations Page 1 Fenwake Instruments Ltd Field Service Policy and Charges United Kingdom operations 1. Purpose This document states what a customer holding a support contract with Fenwake Instruments Ltd may expect when an instrument fails in service, what the service desk in Bristol is obliged to do in response, and what is charged for work that falls outside cover. It applies to the Tolvan A3, the Tolvan C5 and the Brannoc telemetry gateway, on every cover level. 2. Scope Part A covers fault handling: acknowledgement, attendance, spares and escalation. Part B sets out the charges that apply outside cover. Neither part describes the goods warranty carried by a new instrument. 3. Fault priorities Every ticket is given a priority when it is raised. The priority is set by the effect on the customer's operation, not by which component failed. • Priority 1 - a deployed instrument is not returning data, or is returning data known to be invalid, and no spare is rigged. • Priority 2 - an instrument is degraded but usable, or a spare has been rigged and the primary unit is down. • Priority 3 - a question, a configuration change, or a fault with no operational effect. A priority may be raised by the duty engineer at any point. It is lowered only with the customer's agreement, recorded on the ticket. Fenwake Instruments Ltd - Field Service Policy and Charges (United Kingdom) Fenwake internal - service operations Page 2 4. Acknowledgement during business hours Business hours are 08:00 to 18:00, Monday to Friday, excluding statutory non-working days in England and Wales. Within those hours the service desk is staffed continuously and the targets below are measured from the moment the ticket is raised, by telephone or through the portal, whichever is earlier. An acknowledgement is a named engineer taking ownership of the ticket and telling the customer what happens next. An automatic reply from the ticketing system is not an acknowledgement and does not stop the clock. [9] title=A01_field_service_policy_and_charges_uk score=1.5293186 score_rerank=7.805118002579547e-06 id=5f4b4fdb-9fee-4bc4-8c6e-325b0f721c8b source=upload/google_107814369447848734045/chatbots/chatbot_o9ihun9849fcf3tbhigo4/ruM2xi4mokcyDojzyRmgA.pdf A callout is charged once per visit. Where an engineer attends on two consecutive days, the second day is charged at the day rate rather than as a second callout. 12. Callout and attendance charges All figures in pounds sterling, excluding VAT. Out-of-hours means any call answered outside 08:00 to 18:00, Monday to Friday, and any call answered on a statutory non-working day. The offshore day rate applies to any work carried out from a vessel, whether or not the vessel is under way. Fenwake Instruments Ltd - Field Service Policy and Charges (United Kingdom) Fenwake internal - service operations Page 8 13. Consumables and parts Consumables fitted during an attendance are charged at list. Parts drawn from a regional depot carry no handling charge; parts couriered from the central store carry the courier cost at invoice. 14. Travel Travel inside a fifty-mile radius of the Bristol workshop is included in the callout charge. Beyond that radius, travel is charged per mile at the rate in the customer's contract schedule, and any overnight stay is charged at cost. 15. Quotations Any work expected to exceed two days is quoted in writing before it starts. A quotation holds for sixty days. [10] title=A08_warranty_terms_sales_pack score=1.8401893 score_rerank=1.2011114449705929e-05 id=bb85e323-03e7-44b8-abb3-0af955b22c74 source=upload/google_107814369447848734045/chatbots/chatbot_o9ihun9849fcf3tbhigo4/bt9dSI9boBXFh1EQ8QH-Q.pdf Fenwake Instruments Ltd - Warranty Terms Sales pack Page 2 5. Limits This warranty is the whole of the remedy for a defective instrument. Fenwake is not liable for loss of data, loss of survey time, vessel standby, or any other consequential loss arising from a failure, whether or not that failure is covered. 6. Statutory rights Nothing in these terms affects a consumer's statutory rights. The instruments described here are sold for commercial use, and the terms are written on that basis.