TC90 . Vectara . retrieval evidence
ClickUp: https://app.clickup.com/t/9014651757/86bbuyck7
Query: How quickly does Fenwake acknowledge a Priority 1 fault reported outside business hours?
Corpus: r6-managed-rag-ss-v1
Endpoint: GET /v2/corpora/{corpus_key}/query?query=...&limit=10
HTTP status: 200

Total results: 10
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rank=1 score=0.834820 document_id=A01_field_service_policy_and_charges_uk.pdf page=4 region=uk
6.1 Acknowledgement out of hours
A Priority 1 fault reported outside business hours is acknowledged by a named duty engineer within
90
minutes of the ticket being raised.
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rank=2 score=0.725500 document_id=A01_field_service_policy_and_charges_uk.pdf page=6 region=uk
Route     When     Detail
Service desk     Business hours     service@fenwake-instruments.example
Service desk telephone     Business hours     +44 117 496 0188
Out-of-hours pager     All other times     +44 117 496 0199
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rank=3 score=0.721030 document_id=A01_field_service_policy_and_charges_uk.pdf page=6 region=uk
Exclusions
Part A does not apply where the instrument has been modified outside a Fenwake workshop, where a
fault
is caused by a third-party mooring or cable, or where a customer has declined a recommended firmware
update in writing.
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rank=4 score=0.694941 document_id=A01_field_service_policy_and_charges_uk.pdf page=2 region=uk
Priority     Acknowledgement target     Measured from
Priority 1     30 minutes     Ticket raised
Priority 2     4 working hours     Ticket raised
Priority 3     The next working day     Ticket raised
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rank=5 score=0.687505 document_id=A09_warranty_statement_service_pack.pdf page=1 region=group
Damage caused by opening the housing outside a Fenwake workshop, or by breaking a calibration seal.
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rank=6 score=0.687505 document_id=A08_warranty_terms_sales_pack.pdf page=1 region=group
Damage caused by opening the housing outside a Fenwake workshop, or by breaking a calibration seal.
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rank=7 score=0.686549 document_id=A01_field_service_policy_and_charges_uk.pdf page=4 region=uk
6.3 Priority 2 and Priority 3 out of hours
Priority 2 and Priority 3 tickets raised outside business hours are queued and acknowledged when the
service desk opens.
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rank=8 score=0.680445 document_id=A09_warranty_statement_service_pack.pdf page=2 region=group
Fenwake is not liable for loss of data,
loss of survey time, vessel standby, or any other consequential loss arising from a failure, whether
or not
that failure is covered.
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rank=9 score=0.680445 document_id=A08_warranty_terms_sales_pack.pdf page=2 region=group
Fenwake is not liable for loss of data,
loss of survey time, vessel standby, or any other consequential loss arising from a failure, whether
or not
that failure is covered.
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rank=10 score=0.675971 document_id=A09_warranty_statement_service_pack.pdf page=1 region=group
Where a covered failure occurs,
Fenwake repairs or exchanges the instrument at its own option and bears the cost of carriage in both
directions.
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