|
Item
|
Held at Bergen
|
Note
|
|
Brannoc loan pool
|
Two units
|
Issued against a signed loan note
|
|
Tolvan C5 spares kit
|
One full kit
|
Pressure housings, o-ring sets, end caps
|
|
Consumables
|
Rolling stock
|
Anodes, guards, gland kits
|
|
Deck cable, armoured
|
300 m drum
|
Cut to length on request
|
Loan pool stock is counted on the first working day of each month and the count is sent to the
service desk lead the same day. A discrepancy is investigated before the next issue.
## **3. Requesting a loan unit**
### **3.1 Who to call**
Loan requests from customers in the region are met from the Bergen depot. Ring the depot rather than
raising a stores request in the system: the stores queue is worked from the workshop and adds a day
to anything that could have been handed over the counter.
### **3.2 What can be lent**
score=0.5000 document_id=7ca3a7b8-634b-4fb6-91b1-f4cde198aa86
### **3.2 What can be lent**
The Bergen loan pool covers the Brannoc telemetry gateway. A gateway goes out with its own SIM and a
configuration file matching the customer's deployment. Where a customer needs an instrument the
depot does not hold as loan stock, the depot raises a request against central stores and tells the
customer the same day what can and cannot be met locally. Do not promise a loan unit before the
depot has confirmed one is free.
### **3.3 The loan note**
---
Every loan is recorded on a signed loan note carrying the ticket number, the serial number issued
and the date it is due back. Ten working days is the standard loan period, counted from the day the
customer's own instrument is returned to service. An overdue loan is chased by the stores controller
at ten and at twenty working days, and after that by the service desk lead.
**3.4 Condition on return**
A returned loan unit is inspected, cleaned and re-certified before it goes back into the pool. A
unit returned with a broken calibration seal is treated as damaged, quoted for repair, and does not
go back into the pool until the laboratory has passed it.
**4. Customs and export**
Instruments moving between the workshop and a Norwegian site travel under a temporary admission
carnet. The carnet number goes on the ticket before the instrument leaves the building; an
instrument that travels without one is held at the border and the ticket clock is suspended until it
is released.
**4.1 Repairs that cross a border**
Where a repair cannot be completed at Bergen and the instrument must return to the workshop, the
depot raises a return note and the customer is told the same day. Return shipping is arranged by the
depot, never by the customer, so that the carnet stays valid.
**5. Mobilisation**
--- API call (restricted — should exclude A05, the answering doc) ---
POST /collections/{CID}/search
Body: {"query": "Which depot holds the Tolvan A3 loan pool?", "filters": {"document_type": "contract"}}
POST /collections/{CID}/search
Body: {"query": "Which depot holds the Tolvan A3 loan pool?", "filters": {"region": "nordic"}}
--- Result of both restricted calls ---
filters={'document_type': 'contract'} status: 200 | sections returned: 3 | top: score=1.0000 A05 <- NOT excluded
filters={'region': 'nordic'} status: 200 | sections returned: 3 | top: score=1.0000 A05 <- NOT excluded
The two responses are identical (same 3 sections, same scores, same text) and identical to the baseline.
Printed once below.
--- Raw retrieved response (both restricted calls, full content for every chunk returned) ---
score=1.0000 document_id=883f27f0-81c3-4c46-90f8-b71f5d3695b6 <- A05, NOT excluded
Extracted Text: # Depot, spares and commissioning - working note
Bristol depot and UK commissioning engineers. Not a contractual document.
## The depot
The Bristol depot sits behind the workshop on the Avonmouth side and is open
07:00 to 17:00, Monday to Friday. Out of hours, the duty engineer holds a key
and may draw stock, recording what was taken on the ticket before leaving the
building.
## Loan stock
The Bristol depot holds the Tolvan A3 loan pool: six calibrated units reserved for Critical cover
customers. A loan unit goes out configured for the customer's
deployment, with a current certificate in the case, so that it can be rigged
without a bench check.
Loan units are issued against a signed loan note naming the ticket, the serial
number that went out and the serial number it stands in for. The stores
controller counts loan stock on the first working day of each month.
A customer on Standard or Extended cover may borrow a unit where one is free,
but has no reservation on it: a Critical cover customer takes precedence and the
borrowed unit is recalled with two working days' notice.
## Consumable stock
Anodes, anti-fouling guards and gland kits are held as rolling stock and
reordered at the reorder level marked on the bin. The stores controller reviews
reorder levels each quarter against the previous four quarters of consumption.
## Couriers
The courier cut-off is 15:30 for next-day delivery within the United Kingdom.
Anything handed over after the cut-off travels the following working day.
Dangerous goods - which means any lithium cell over the threshold on the
shipping matrix - need the packing declaration signed by a trained shipper, and
there are two in the building.
## What the depot does not do
The depot does not calibrate. An instrument that needs a certificate goes to the
laboratory, is booked in under its own job number, and comes back to the depot
only once the certificate has been signed.
score=0.6667 document_id=7ca3a7b8-634b-4fb6-91b1-f4cde198aa86
File Name: A06_nordic_service_addendum.docx
Extracted Text:
# **Nordic Service Addendum**
*Fenwake Instruments Ltd - Norway, Sweden and Denmark*
## **1. What this addendum covers**
This addendum sets out how service work is delivered for customers in Norway, Sweden and Denmark. It
covers logistics, customs, mobilisation, the regional depot and how loan stock is requested. It does
not restate commercial terms, and it does not describe the goods warranty carried by a new
instrument.
## **2. Regional depot**
The regional depot is at Bergen, on the Damsgard side of the harbour, and is open 07:00 to 16:00
local time, Monday to Friday. It is staffed by two engineers and a stores controller.
## **2.1 What the depot holds**