POST /datasets/{dataset_id}/retrieve Request body: { "query": "How quickly does Fenwake acknowledge a Priority 1 fault reported outside business hours?" } Status: 200 Response body: { "query": { "content": "How quickly does Fenwake acknowledge a Priority 1 fault reported outside business hours?" }, "records": [ { "segment": { "id": "7b0e6aea-05b6-4ff2-8a7b-3b6bccc09d8c", "position": 11, "document_id": "0eeae560-0e74-44e9-aaee-2cc6b599dee8", "content": "Fenwake Instruments Ltd - Field Service Policy and Charges (United Kingdom)\r\nFenwake internal - service operations Page 4\r\n6. Out-of-hours cover\r\nOutside business hours the service desk is not staffed. A duty engineer rota covers every hour of the year,\r\nand the out-of-hours number in section 8 pages the engineer on call.\r\n6.1 Acknowledgement out of hours\r\nA Priority 1 fault reported outside business hours is acknowledged by a named duty engineer within 90\r\nminutes of the ticket being raised.", "sign_content": null, "answer": null, "word_count": 497, "tokens": 109, "keywords": [], "index_node_id": "e1986a2a-fed8-495a-9708-32868eafcf9d", "index_node_hash": "aa50a25f15237961fc62beba875e803a5c89ffe93eca4d0cef68aead9165e452", "hit_count": 0, "enabled": true, "disabled_at": null, "disabled_by": null, "status": "completed", "created_by": "f1034bbd-04df-4592-ba22-56dac49ae8ad", "created_at": 1789752844, "indexing_at": 1789752846, "completed_at": 1789752852, "error": null, "stopped_at": null, "document": { "id": "0eeae560-0e74-44e9-aaee-2cc6b599dee8", "data_source_type": "upload_file", "name": "A01_field_service_policy_and_charges_uk.pdf", "doc_type": null, "doc_metadata": { "region": "uk" } } }, "child_chunks": [], "score": 0.6682576, "tsne_position": null, "files": [], "summary": null }, { "segment": { "id": "5fec9cf6-6529-4f76-bcf9-544b17a45b75", "position": 13, "document_id": "0eeae560-0e74-44e9-aaee-2cc6b599dee8", "content": "Where\r\nthe fault cannot be cleared remotely, attendance is arranged under section 5 from the start of the following\r\nworking day, except on Critical cover, where the duty engineer may authorise attendance immediately.\r\n6.3 Priority 2 and Priority 3 out of hours\r\nPriority 2 and Priority 3 tickets raised outside business hours are queued and acknowledged when the\r\nservice desk opens. The business-hours targets in section 4 then apply from opening.", "sign_content": null, "answer": null, "word_count": 449, "tokens": 91, "keywords": [], "index_node_id": "eca28231-cf47-4e62-a65f-f73f7bffa504", "index_node_hash": "b1b8e3725a4c9a28bc45fc748757f068a67a7dac6729b3f4db678c68d036ac82", "hit_count": 0, "enabled": true, "disabled_at": null, "disabled_by": null, "status": "completed", "created_by": "f1034bbd-04df-4592-ba22-56dac49ae8ad", "created_at": 1789752844, "indexing_at": 1789752846, "completed_at": 1789752852, "error": null, "stopped_at": null, "document": { "id": "0eeae560-0e74-44e9-aaee-2cc6b599dee8", "data_source_type": "upload_file", "name": "A01_field_service_policy_and_charges_uk.pdf", "doc_type": null, "doc_metadata": { "region": "uk" } } }, "child_chunks": [], "score": 0.6318511, "tsne_position": null, "files": [], "summary": null }, { "segment": { "id": "f5751516-6078-4011-8674-34dd47583750", "position": 5, "document_id": "0eeae560-0e74-44e9-aaee-2cc6b599dee8", "content": "Fenwake Instruments Ltd - Field Service Policy and Charges (United Kingdom)\r\nFenwake internal - service operations Page 2\r\n4. Acknowledgement during business hours\r\nBusiness hours are 08:00 to 18:00, Monday to Friday, excluding statutory non-working days in England\r\nand Wales.", "sign_content": null, "answer": null, "word_count": 277, "tokens": 63, "keywords": [], "index_node_id": "5496710e-8374-4b65-94dd-e82ae8202487", "index_node_hash": "b1f12962856a0ae5d749df13922d5d7604d06220d5eed89b8f6a83012f77c09d", "hit_count": 0, "enabled": true, "disabled_at": null, "disabled_by": null, "status": "completed", "created_by": "f1034bbd-04df-4592-ba22-56dac49ae8ad", "created_at": 1789752844, "indexing_at": 1789752846, "completed_at": 1789752852, "error": null, "stopped_at": null, "document": { "id": "0eeae560-0e74-44e9-aaee-2cc6b599dee8", "data_source_type": "upload_file", "name": "A01_field_service_policy_and_charges_uk.pdf", "doc_type": null, "doc_metadata": { "region": "uk" } } }, "child_chunks": [], "score": 0.5739958, "tsne_position": null, "files": [], "summary": null }, { "segment": { "id": "ae6164d5-402c-413d-92ac-f921b1d9c375", "position": 14, "document_id": "0eeae560-0e74-44e9-aaee-2cc6b599dee8", "content": "Fenwake Instruments Ltd - Field Service Policy and Charges (United Kingdom)\r\nFenwake internal - service operations Page 5\r\n7. Escalation\r\nA customer may escalate at any time, and the service desk escalates on its own initiative when a target is\r\nmissed. Each step below is a named person, not a queue.\r\n\u2022 Step 1 - Duty engineer. Owns the ticket and the diagnosis.\r\n\u2022 Step 2 - Service desk lead. Owns the schedule, the parts and the customer communication.\r\n\u2022 Step 3 - Head of service operations.", "sign_content": null, "answer": null, "word_count": 495, "tokens": 117, "keywords": [], "index_node_id": "af3445c3-e296-4fdb-85c1-fc024b9ca41b", "index_node_hash": "e6aa7a433a3860b586bb2bc90064a3a9c0c36152fa195c27165e56f09d952346", "hit_count": 0, "enabled": true, "disabled_at": null, "disabled_by": null, "status": "completed", "created_by": "f1034bbd-04df-4592-ba22-56dac49ae8ad", "created_at": 1789752844, "indexing_at": 1789752846, "completed_at": 1789752852, "error": null, "stopped_at": null, "document": { "id": "0eeae560-0e74-44e9-aaee-2cc6b599dee8", "data_source_type": "upload_file", "name": "A01_field_service_policy_and_charges_uk.pdf", "doc_type": null, "doc_metadata": { "region": "uk" } } }, "child_chunks": [], "score": 0.5512984, "tsne_position": null, "files": [], "summary": null } ] }