=== TC98 -- BEFORE add (B05 not yet present) === POST https://denser.ai/api/query (chatbot: R6-mutation-MS-v0) Body: {"question": "When does the Tromso depot open?", "chatbotId": "chatbot_kfzqkplgdlfk5qaw2quh7", "key": "", "context": [], "prompt": "", "citation": true} latency: 4.595s status: 200 | passages returned: 3 --- answer (verbatim) --- I don't have specific information about a Tromsø depot's opening hours in my available sources. The shipping lead times I have cover depots in Aberdeen, Lerwick, Gothenburg, Esbjerg, and Bergen, but Tromsø isn't listed among them. If you need accurate opening hours for a Tromsø depot, I'd recommend checking directly with the depot or the relevant internal contact at Fenwake Instruments Ltd, as this information doesn't appear in the materials I have access to. --- passages (full content, all returned, none trimmed) --- [1] title=B02_shipping_lead_times score=2.3217814 score_rerank=0.002494263695552945 source=upload/google_107814369447848734045/chatbots/chatbot_kfzqkplgdlfk5qaw2quh7/t4gJ2y78CMPuDZYuIuuPh.pdf Central store, Bristol Page 1 Fenwake Instruments Ltd Shipping Lead Times Central store, Bristol - outbound to depots and customer sites How to read this Lead times are quoted from the courier collection, not from the moment a stores request is raised. Anything handed over after the 15:30 cut-off travels the following working day, and the lead time starts then. Destination Route Lead time Aberdeen Road, own vehicle 3 working days Lerwick Road and ferry 4 working days Gothenburg Road and ferry, groupage 7 working days Esbjerg Road and ferry, groupage 9 working days Bergen Road and ferry, groupage 6 working days Lead times to the Nordic depots assume a groupage service. A dedicated vehicle is quoted on request and is normally quicker, but is not held against these figures. Dangerous goods Any consignment containing a lithium cell above the threshold needs a signed packing declaration and travels on a different service. Add two working days to the figures above, and involve a trained shipper before booking. Two people in the building hold the certification. Returns Inbound lead times are not the outbound figures in reverse. A return from a depot travels on the next scheduled groupage movement rather than on collection, so plan a return around the movement rather than around the courier. Who maintains this The stores controller reviews these figures against the carrier's performance each quarter and changes them here when the carrier's own schedule changes. [2] title=B04_site_access_notes score=0.7341794 score_rerank=2.925381704699248e-05 source=upload/google_107814369447848734045/chatbots/chatbot_kfzqkplgdlfk5qaw2quh7/wnHTMmh0rAbI1scs1T5Q7.pdf FENWAKE INSTRUMENTS LTD Site access - standing notes for engineers Central store and service desk. Not a contractual document. PERMITS Most customer sites need a permit raised before the day, not on it. Raise it through the customer's own system and take the reference with you; a permit that exists only in an inbox is a permit that will not open a gate. A permit is site-specific and person- specific. An engineer who swaps onto a job at short notice needs their own, and the swap is the reason most access is refused at the gate. INDUCTIONS Water treatment sites and harbour authorities run their own inductions, valid for twelve months. The service desk keeps the expiry dates against each engineer. An induction that expires mid-job is treated as expired for the whole job. TIDE AND ACCESS WINDOWS Intake structures are reachable only around low water. Plan the visit around the window and tell the customer which window you are working to, so that a delayed start is a conversation rather than a surprise. KEYS AND CODES Never write a gate code on a job sheet. Codes are held by the service desk and read out on the day. A code that has changed is reported the same day, because the next engineer will otherwise repeat the wasted journey. VESSELS On a vessel, the master's instructions take precedence. Board with your own survival certification in date; the vessel will check it and will refuse boarding without it. WHAT TO DO IF ACCESS IS REFUSED Do not argue at the gate. Ring the service desk, who will ring the customer's site contact. Record the refusal and the reason on the ticket before leaving, while the detail is still accurate. [3] title=B01_oncall_rota_notes score=2.160369 score_rerank=1.9395358776819194e-06 source=upload/google_107814369447848734045/chatbots/chatbot_kfzqkplgdlfk5qaw2quh7/f7Y-AeCCfgAJmTIbxFuZW.pdf # On-call rota - working notes For the service desk lead. Not a contractual document. ## Shape of the rota The duty engineer rota runs Monday to Monday, handing over at 09:00. Four engineers are on the rota at any time, which puts each of them on call one week in four. An engineer who is on call does not travel offshore in the same week. ## Cover for absence Where an engineer on the rota is absent, the service desk lead swaps rather than doubles: the week is given to the next engineer in the cycle and the absent engineer takes theirs. Doubling a week has caused more missed pages than any other cause and is not done. On a statutory non-working day the rota does not change. The standby allowance for that week is paid at the enhanced rate set out in the handbook. ## Handover Handover is a call, not a message. The outgoing engineer walks the incoming one through every ticket still open, what has been tried, and what the customer has been told. A ticket that changes hands without that call is the single most common source of a customer being told two different things. ## Paging The out-of-hours number pages the engineer on call. Where the page is not acknowledged, it escalates to the service desk lead automatically, and then to the head of service operations. Test the pager at the start of every week before the handover call ends. === TC98 -- AFTER add (B05 present, same question) === (full details already captured; see original tc98-evidence.txt content below) === API call === POST https://denser.ai/api/query (chatbot: R6-mutation-MS-v0) Body: {"question": "When does the Tromso depot open?", "chatbotId": "chatbot_kfzqkplgdlfk5qaw2quh7", "key": "", "context": [], "prompt": "", "citation": true} (model unset -- tool default) latency: 5.726s === Raw response === status: 200 | passages returned: 5 --- answer (verbatim, includes Denser's own inline citation marker) --- The Tromso depot opens on 14 October 2026. It will be the third depot in the network and the first located above the Arctic Circle, holding four Tolvan C5 loan units and a full Brannoc spares kit. Once it opens, northern loan requests should be routed directly to the new depot rather than through Bergen. Staffing will consist of one engineer and a shared stores controller, working 07:00 to 15:00 local time, Monday to Friday, though out-of-hours faults will continue to go through the existing duty engineer rota. [1](upload/google_107814369447848734045/chatbots/chatbot_kfzqkplgdlfk5qaw2quh7/l NJFaaM7V1D1RdIheaAt7.pdf PassageID:0) --- passages (full content, all returned, none trimmed) --- [1] title=B05_tromso_depot_bulletin score=7.299837 score_rerank=0.9995056390762329 id=0dfe99be-4cb8-44dc-a7e4-3469a4246cdb source=upload/google_107814369447848734045/chatbots/chatbot_kfzqkplgdlfk5qaw2quh7/lNJFaaM7V1D1RdIheaAt7.pdf # Depot bulletin - a new depot in the region For the service desk, the Bergen depot and central stores. ## What is opening The Tromso depot opens on 14 October 2026 and will hold four Tolvan C5 loan units and a full Brannoc spares kit. It is the third depot in the network and the first above the Arctic Circle. ## Why Response to the northern fields has been limited by the sailing time from Bergen rather than by engineering. Holding loan stock and a spares kit locally removes the leg that has cost the most time on recent tickets. ## Staffing One engineer and a shared stores controller, working 07:00 to 15:00 local time, Monday to Friday. Out of hours the northern sites continue to page the existing duty engineer rota; the new depot does not change how a fault is reported. ## What to do differently Stop routing northern loan requests through Bergen once the depot opens. Ring the new depot directly. Bergen keeps its own loan pool and its own spares kit, and nothing moves out of Bergen to stock the new site. ## What is not changing Calibration stays in the laboratory. The new depot does not calibrate, does not break a calibration seal, and does not open a pressure housing. [2] title=B02_shipping_lead_times score=3.5565214 score_rerank=0.00831728894263506 id=37473a47-17be-416b-a1ca-89952af6bad8 source=upload/google_107814369447848734045/chatbots/chatbot_kfzqkplgdlfk5qaw2quh7/ogeufjR0vMP4J0IRWxOae.pdf Central store, Bristol Page 1 Fenwake Instruments Ltd Shipping Lead Times Central store, Bristol - outbound to depots and customer sites How to read this Lead times are quoted from the courier collection, not from the moment a stores request is raised. Anything handed over after the 15:30 cut-off travels the following working day, and the lead time starts then. Lead times to the Nordic depots assume a groupage service. A dedicated vehicle is quoted on request and is normally quicker, but is not held against these figures. Dangerous goods Any consignment containing a lithium cell above the threshold needs a signed packing declaration and travels on a different service. Add two working days to the figures above, and involve a trained shipper before booking. Two people in the building hold the certification. Returns Inbound lead times are not the outbound figures in reverse. A return from a depot travels on the next scheduled groupage movement rather than on collection, so plan a return around the movement rather than around the courier. Who maintains this The stores controller reviews these figures against the carrier's performance each quarter and changes them here when the carrier's own schedule changes. [3] title=B04_site_access_notes score=1.4395376 score_rerank=3.0514245736412704e-05 id=3d4df33f-1c02-4d7e-9bcd-727b0b7bf377 source=upload/google_107814369447848734045/chatbots/chatbot_kfzqkplgdlfk5qaw2quh7/wnHTMmh0rAbI1scs1T5Q7.pdf FENWAKE INSTRUMENTS LTD Site access - standing notes for engineers Central store and service desk. Not a contractual document. PERMITS Most customer sites need a permit raised before the day, not on it. Raise it through the customer's own system and take the reference with you; a permit that exists only in an inbox is a permit that will not open a gate. A permit is site-specific and person- specific. An engineer who swaps onto a job at short notice needs their own, and the swap is the reason most access is refused at the gate. INDUCTIONS Water treatment sites and harbour authorities run their own inductions, valid for twelve months. The service desk keeps the expiry dates against each engineer. An induction that expires mid-job is treated as expired for the whole job. TIDE AND ACCESS WINDOWS Intake structures are reachable only around low water. Plan the visit around the window and tell the customer which window you are working to, so that a delayed start is a conversation rather than a surprise. KEYS AND CODES Never write a gate code on a job sheet. Codes are held by the service desk and read out on the day. A code that has changed is reported the same day, because the next engineer will otherwise repeat the wasted journey. VESSELS On a vessel, the master's instructions take precedence. Board with your own survival certification in date; the vessel will check it and will refuse boarding without it. WHAT TO DO IF ACCESS IS REFUSED Do not argue at the gate. Ring the service desk, who will ring the customer's site contact. Record the refusal and the reason on the ticket before leaving, while the detail is still accurate. [4] title=B03_approved_supplier_list score=0.7679956 score_rerank=2.639950935190427e-06 id=4768e749-a127-4f90-bda5-824f939b7a72 source=upload/google_107814369447848734045/chatbots/chatbot_kfzqkplgdlfk5qaw2quh7/acKX36hc4J6Bcm9RV-yY8.pdf Approved Supplier List Fenwake Instruments Ltd - parts fitted to instruments in service 1. Scope This list names the suppliers approved for parts fitted to instruments in service. A part from a supplier not on this list is not fitted, whatever the lead time pressure, because the part becomes part of a calibrated instrument. 2. Single-source parts The sole approved supplier of the H-clamp bracket is Ardwyn Fabrication (Newport), quoted per batch of fifty. The bracket is machined to our drawing and no second source has been qualified, so a shortage here stops the fitting rather than being worked around. Where a single-source part is short, the stores controller tells the service desk lead the same day. A substitution is authorised by the head of service operations in writing, and the instrument record carries the substitution. 3. Approved suppliers 4. Qualifying a new supplier A new supplier is qualified on a first-article inspection and a documented material certificate. Qualification is recorded against the part, not against the supplier as a whole: a supplier approved for one part is not thereby approved for another. 5. Review The stores controller reviews this list each quarter with the workshop manager. A supplier that has missed two consecutive delivery commitments is reviewed regardless of the schedule. [5] title=B01_oncall_rota_notes score=2.9828892 score_rerank=1.9395358776819194e-06 id=643fb0fa-62f5-4cfb-b0e4-c92f29d72241 source=upload/google_107814369447848734045/chatbots/chatbot_kfzqkplgdlfk5qaw2quh7/f7Y-AeCCfgAJmTIbxFuZW.pdf # On-call rota - working notes For the service desk lead. Not a contractual document. ## Shape of the rota The duty engineer rota runs Monday to Monday, handing over at 09:00. Four engineers are on the rota at any time, which puts each of them on call one week in four. An engineer who is on call does not travel offshore in the same week. ## Cover for absence Where an engineer on the rota is absent, the service desk lead swaps rather than doubles: the week is given to the next engineer in the cycle and the absent engineer takes theirs. Doubling a week has caused more missed pages than any other cause and is not done. On a statutory non-working day the rota does not change. The standby allowance for that week is paid at the enhanced rate set out in the handbook. ## Handover Handover is a call, not a message. The outgoing engineer walks the incoming one through every ticket still open, what has been tried, and what the customer has been told. A ticket that changes hands without that call is the single most common source of a customer being told two different things. ## Paging The out-of-hours number pages the engineer on call. Where the page is not acknowledged, it escalates to the service desk lead automatically, and then to the head of service operations. Test the pager at the start of every week before the handover call ends.